Choosing your jewelry

How do I choose the right size?

Use the measurements on the individual product page. Compare necklace and bracelet lengths with a piece you already enjoy wearing. Ring sizing and earring dimensions should be checked before ordering.

Where can I find material information?

Refer to the description of the exact piece. Do not assume that every design uses the same pearl type, metal or finish. If a detail is unclear, contact us before choosing.

How should I care for pearls?

Visit our Jewelry Care page and follow any instructions supplied with your piece.

Orders and support

Where can I check my order?

Use the order-status link in your confirmation email. If you need help, include your order number in your message. Never send payment-card details.

Can I change an order?

Contact us as soon as possible with the order number and the change you need. A change is not confirmed until our team has replied.

What are the shipping and return terms?

Review the shipping and return policies available when placing your order. Delivery options depend on the destination. Contact us before ordering if you need clarification.

Contact us for help with a specific question.